Privacy Policy

Young Life Australia Incorporated is a not-for-profit organisation and a registered charity.

We collect and use information about you that is often private in nature. This policy outlines:

  • Our contact details
  • Our commitment to you
  • Collecting your information
  • Attending activities, camps and volunteering
  • Giving you control: how to change, access or opt out
  • How we use your information
  • Information security
  • Complaint and dispute resolution procedures
  • Changing this privacy policy

Our contact details

Address: PO Box 240, West Ryde NSW 2114
Phone: +61 2 9877-5144 or 1300 557 647

Our commitment to you

Young Life Australia is committed to protecting your privacy and we recognise the trust you are placing in us through your dealings with us. We value our supporters, volunteers, and staff –as well as the young people and communities we serve.  Any information that you provide to Young Life Australia remains private and is only used for the purposes outlined below. The identity of any person or organisation who contacts us or is employed by us is kept confidential. We don’t lease, sell or exchange your information to or with other parties in Australia or overseas without your consent.

Your rights to privacy are also protected under federal law. The Privacy Act 1988 and its recent inclusion, the Australian Privacy Principals, place strict requirements on us to treat any information you give us as confidential.

Collecting your information

Unless you choose otherwise, you do not have to provide any personal information. If you do choose to provide information, then we may collect it in the following ways:

  • By filling out a form online, at an event or sent to you in the mail.
  • Completing a survey
  • Contacting us by mail or social media
  • Calling us
  • Sending us photos or recordings.

We will typically ask you for the following details, depending the method of collection and on your interests:

  • Personal and Contact Information: Name, Address, Email, Phone Number, Date of Birth, Gender
  • Financial Information: Such as bank account and credit card details

Personal Interests and Preferences: Information that will help us tailor our communications so that we are able to cater to your specific interests, such as:

  • Issues impacting young people which interest you
  • Your faith, values and opinions
  • Your professional profile
  • Other information that may help us to notify you of any developments within Young Life that you may be interested in.

This information is only collected with your consent and you may always decline to provide that information to us.

Sometimes we might collect your information from someone else, such as:

  • From your parents or guardian if you are under 18; or
  • If we purchase or access a marketing list you have agreed to be on.

Attending activities, camps or volunteering

If you or your child (under 18) is attending a Young Life Australia activity or camp, we may also collect medical information, Medicare and doctor’s information and next of kin details for use in an emergency.

If you are over 18 and are employed or volunteering, you will be required to supply your child protection details as required by law.

If you fail to provide such information, Young Life Australia may refuse participation at the activity or camp based on our risk management procedures and policies.

Giving you control, how to change, access or opt out

We are obliged to give our supporters, individuals, employees, stakeholders, clients, Government and non-Government organisations access to all the information we hold on them. This is consistent with our commitment to transparency.

If you want to change or access any information that you have previously given us, or if you want to opt out of future communications:

      • Email a request to our National Resource Hub at
      • Call our National Resource Hub on 1300 557 647
      • Mail a request to the following postal address:

          Young Life Australia
          Att: The Privacy Officer
          PO Box 240,
          West Ryde NSW 2114

When contacting us to change, access or remove your details, please include the following contact details: name, postal address, telephone number, e-mail address and date of birth.

If you wish to have your personal information removed for any reason, Young Life Australia will take all reasonable steps to delete or destroy these details, unless we need to keep it for legal, auditing or internal risk management reasons.

How we use your information

We will use your information as you expect. If you are a supporter we will process your donations, send receipts, newsletter subscriptions and keep you updated on the work of Young Life. It is important to keep you informed about how your support is making a difference in the lives of young people and the communities we serve. We want to encourage you to remain aware of the needs of young people and let you know of partnership opportunities.

Young Life area offices will have access to limited information of supporters, individuals, employees, stakeholders, clients, Government and non-Government organisations in order to assist them in doing their job in their local community.

Information Security

The security of your information is important to us. When we have collected information about you it will not be seen or modified by anyone outside of Young Life. We take all reasonable action to ensure that your information is up to date and is stored securely – both in electronic and physical forms.

Our website uses secure response forms when we ask for your personal and payment information. We work hard to keep your information safe by having effective systems in place. Any information which we no longer require is deleted, de-identified or destroyed.

Where we use external contractors, such as a mailing house to send you our mail, any personal information disclosed to the contractor remains confidential to us.

Complaint and dispute resolution procedures

If you believe we have breached your privacy in any way, or you would like to discuss any issues about our privacy policy please contact our Privacy Officer.

We will try to satisfy any questions that you have and correct any errors on our part.

If we do not answer your concerns to your satisfaction you have the right to make a complaint to the Privacy Commissioner. The Privacy Commissioner may be contacted on 1300 363 992 or at

Changing this privacy policy

We may make changes to this policy from time to time without notice. Any changes will be reflected on the Young Life Australia web page.

Last updated June 2014